Welcome to AVILIA website. Terms and conditions stated below applies to all visitors of AVILIA. You're bound by these terms and conditions as long as you're on WWW.AVILIA.MY. If you disagree with any part of these terms and conditions, please do not use our website.
The term AVILIA or 'us' or 'we' refers to the owner of the website, AVILIA ATELIER, company registration number, RA00402620D, registered office is No 3-1 Jalan VIlla Tropika, Taman Villa Tropika, Bandar Baru Bangi. The term 'you' refers to the user or viewer of our website.
You agree to defend, indemnify and hold AVILIA harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words "Contents" are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by AVILIA.
At AVILIA, your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number and your email address. We use this information to fulfill your order and to communicate with you about your order.
Customer satisfaction is our main priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience.
RETURNS AND EXCHANGES
In the event you received faulty item, you can return the item within 5 days of receipt. We will replace the faulty item with a new one, and shipping and handling charges will be covered by us. Customer needs to send a picture of the faulty items. Upon receiving the item, inspection will be made.
We apologise if the products received was not satisfactory. Yes, you may return it for an exchange with a different design or color. You must return it within 5 days of receipt. Return and repost shipping charges are the responsibility of the customer. The item must be return in the same condition as when it was received in - unused, unwashed, unironed, unaltered and with the tags still attached. Once the item has been posted out, please update us with the tracking number. Please inform us of the item you wish to exchange it with.
We have made every effort to display, as accurately as possible, the colors of our products that appear on our website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. The position of pattern/design may vary slightly from what you see (example : the position of the flowers may be at different places). If you have any doubt on our products, please make your purchase directly from our boutiques to avoid disappointment.
The content of terms and conditions may be change, move or delete at any time. Please note that AVILIA have the rights to change the contents of the terms and conditions without any notice.